Saturday 01 February 2020
Nevalee Business Solutions Support Services
Nevalee Business Solutions has a customer focused service desk solution that enables its customers to both email support request and monitor progress through a portal. The support desk will also email those involved in any support cases to ensure everyone is up to date as it progresses.
Levels of Support
Logging Critical or Serious Issues
To log a critical or serious issue during the support hours of 08:00 to 18:00 please call the main Nevalee Business Solutions number 01903 331711
Logging Moderate or Minor Issues
To log a moderate or minor issue you can either email or use the service desk portal.
How to email a support request
The ability to email a support request is available to anyone in within the customers organisation. By following these guidelines and emailing email@example.com you will help us to respond efficiently and in a timely manner.
All support cases are given a unique identifying number. When emails are sent from the service desk the subject line will include the number and the original subject line from the support request. If feedback or additional information is needed emails can be replied to directly using the service desk email and keeping the subject line unchanged.
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